Frequently Asked Questions
What is included in the room rate?
All bills (utilities, council tax, internet), weekly cleaning of communal areas, and access to shared amenities.
What is the minimum rental period?
The minimum rental period is 2 days.
Are pets allowed?
Unfortunately, pets are not permitted in our properties.
How do I book a room?
You can easily book a room through the online booking system on our website. Simply click this link to check availability and book.
What is the cancellation policy?
We offer a full refund for cancellations made at least 48 hours prior to the property arrival time.
Is there parking available?
Some of our properties offer on-site parking, while others are located near public parking facilities. Please check the specific property details when booking.
Are there any age restrictions?
Guests must be at least 18 years old to book a stay. Families can stay with us, and we welcome children accompanied by their parents or legal guardians.
Can I extend my stay?
Yes, you can extend your stay subject to availability. Please notify us as soon as possible to confirm your extension.
Is there Wi-Fi available?
Yes, all of our properties are equipped with high-speed Wi-Fi, included in the room rate.
Do you provide toiletries?
Basic toiletries such as shampoo, conditioner, soap, and toilet paper are provided upon arrival.
Are the rooms cleaned during my stay?
We want you to feel comfortable and refreshed throughout your stay. To ensure this, we provide regular cleaning services for all our properties. Here's what you can expect:
For stays of 7 nights or more: We provide a complimentary weekly cleaning service for all rooms. This includes changing bed linen, refreshing towels, and cleaning the bathroom and communal areas.
For shorter stays: If you're staying with us for less than 7 nights, your room will be thoroughly cleaned before your arrival, and you'll have fresh linen and towels provided. If you require additional cleaning during a shorter stay, please let us know, and we'll be happy to arrange this for a small fee.
We also provide cleaning supplies in each property so you can maintain tidiness during your stay.
If you have any specific cleaning needs or requests, please don't hesitate to contact us before or during your stay, and we'll do our best to accommodate them.
Can I have visitors during my stay?
Visitors are welcome, but please respect the property's policies and local noise ordinances. Overnight guests may require prior approval.
Is there a minimum age for check-in?
Yes, guests must be at least 18 years old to check-in.
What amenities are available in the rooms?
Rooms are fully equipped with a comfortable bed, smart TV, high-speed Wi-Fi, fully stocked kitchen (in applicable properties), and more.
Can I request an early check-in or late check-out?
Early check-in or late check-out can be requested, subject to availability. Please contact us in advance to confirm.
Is smoking allowed in the property?
Smoking is strictly prohibited inside all properties. Designated outdoor smoking areas may be available.
How far in advance should I book?
We recommend booking at least 2-3 weeks in advance, especially for longer stays or busy periods.
Is the property wheelchair accessible?
Some of our properties are wheelchair accessible. Please check the individual property details or contact us to confirm accessibility.
Do you offer discounts for long-term stays?
Yes, we offer discounts for stays of 7 nights or more. Please inquire about rates for extended stays.
What should I do if I have a maintenance issue during my stay?
Please contact us immediately, and we will address the issue as soon as possible. Our team is available 24/7 for emergencies.
Do you offer corporate bookings?
Yes, we offer tailored accommodation solutions for businesses and corporate clients. Please contact us for group rates and extended stay options.
Can I request a specific room?
We will do our best to accommodate special room requests, but these are subject to availability at the time of booking.
What happens if I lose my keys?
If you lose your keys, please notify us immediately. A replacement key will be provided for a small fee.
Are there any extra charges?
All essential services (utilities, internet, etc.) are included in the room rate. However, additional charges may apply for extra services such as early check-in, late check-out, or additional cleaning.
Can I change the details of my booking after confirming?
Yes, you can modify your booking details (subject to availability). Please contact us as soon as possible if you need to make changes.
Is there a security deposit required?
Yes, a refundable security deposit may be required at the time of booking. The amount varies depending on the property and length of stay.
Do you provide laundry services?
Yes, laundry facilities are available in some propertie. For others, we can recommend local laundromats or offer additional services for a fee.
What is the check-in and check-out time?
Check-in time is typically from 3:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out can be arranged subject to availability.
Do you offer baby or child-friendly accommodations?
Yes, we can provide baby cots, high chairs, and other family-friendly amenities upon request. Please let us know in advance.
What should I do if I need assistance during my stay?
If you need any assistance during your stay, please contact our team via phone or email. We are available 24/7 to ensure your comfort and resolve any issues promptly.